Terms and Conditions

Traffic Usage

All account plans come with a predetermined amount of data traffic allowed. We monitor all accounts and bill for each gig of traffic exceeded. This amount is not prorated, which means that 1 mb – 1 gig will be treated and billed as the same.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

Server abuse

Any attempt to harm or cause damage to a server or client of Elite Tec, Ltd is strictly prohibited. As our customer, you are responsible for all of your accounts. If you violate the Terms of Service described, your account will be canceled with no chance of a refund.

Refusal of service

We reserve the right to refuse, cancel or suspend the service at our sole discretion.

All subnets, distribution sites and dedicated servers of Elite Tec, Ltd must adhere to the above policies, with the exception of system resources in relation to dedicated servers.

Billing

By the Account Activation Date of each month, Elite Tec, Ltd must:

(1) debit the customers credit card (when such information has been provided by the customer); or

(2) deliver, by email or regular mail, an invoice in accordance with the applicable Service Fees for services rendered in the current month. When an invoice is delivered to the customer, payment must be sent to Elite Tec, Ltd by the payment due date specified. Elite Tec, Ltd will have the right to immediately terminate this contract for customers failure to make payments within the time stated on the invoice. You receive an invoice monthly. All credit cards are charged automatically monthly. It is the customers responsibility to ensure they have sufficient credit to cover that transaction. In the event of insufficient credit, we will send a notification by email, when we need to receive another credit card number within 24 hours. If no we receive a response within 24 hours, the account and all accounts in the account plan will be suspended.

Service fees

Certain services have an installation fee charged by Elite Tec, Ltd to the customer, which must be paid by the customer to be able to enjoy the referred services. If the customer terminates this agreement, the customer will be responsible for all and any outstanding fees due to Elite Tec, Ltd and agrees to pay any and all fees incurred by the customer. As the services are provided monthly, the customer will be responsible for service fees incurred each month, regardless of when the customer provide notice of termination. So, for example, if the customer provides a notice of termination on the 15th day of a given month, the customer will be responsible for

Money back guarantee and refund policy

We offer a 30-day money-back guarantee.
Refunds: If the customer withheld the services during a year and prepaid Elite Tec, Ltd for such services, refunds will be issued for any unused full month of services upon customer request. So if the customer s account is canceled at any time during the period of one year, the customer will have entitled to a refund for the remaining months, after notice given by the 20th of the month previous.

Account Deactivations

Any account disabled due to non-payment will require a 10% reactivation rate; before reactivation.

Cancellation Refunds

We DO NOT refund partial monthly fees for bills. We require 30 days notice for a cancellation.

Refusal of service

We reserve the right to refuse, cancel or suspend the service, in our sole discretion.

Limitation of Liability

Elite Tec, Ltd will not be responsible for any claimed damages, including incidental and consequential damages, which may arise from the Elite Tec,